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Usability Tester

May 15, 2026

<div class="trix-content"> <div> <strong>Summary</strong>: Conducts high-quality moderated usability tests and taxpayer interviews in remote and in-person settings. <br><br><strong>Key Responsibilities: </strong> </div><ul> <li>Facilitate 1:1 and group research sessions with diverse taxpayer populations. </li> <li>Develop test scripts, screeners, and discussion guides. </li> <li>Capture detailed notes, observations, and session recordings. </li> <li>Perform real-time analysis and contribute to insight reports. </li> <li>Ensure participant comfort and ethical research standards.</li> </ul><div><strong>Minimum Qualifications: </strong></div><ul> <li>Bachelor’s degree in relevant field. </li> <li>5+ years moderating usability tests and interviews. </li> <li>Strong facilitation and active listening skills. </li> <li>Experience working with diverse and hard-to-reach populations.</li> </ul> </div> <p>This is a remote position.</p>

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