ServiceNow Admin :: Remote

ServiceNow Admin
Remote

Level / experience: 5 7 years hands-on ServiceNow implementation, with Now Assist or agentic AI delivery exposure.
Certifications:
CSA - required
2 x CIS - required
Advanced ServiceNow certifications - required
Now Assist installed and configured on the candidate's own employee instance - required prerequisite

Primary responsibilities:
Deliver AISP advisory sessions across a portfolio of 8 10 concurrent customers.
Perform hands-on agent activation on RAD sprints alongside the technical lead.
Drive assist consumption within engagements toward the adoption-incentive gate.
Produce technical and usage documentation at RAD handoff.
Move through the third-engagement efficiency curve toward steady-state delivery ( Key skills:
Hands-on ServiceNow configuration and Now Assist implementation capability.
Self-directed delivery across multiple concurrent customers.
Comfortable switching between advisory-only (AISP) and hands-on (RAD) modes without blurring scope.
Customer-facing confidence and clear communication.