Patient Services Specialist I – Remote Telephonic Triage (Temple, TX Area)

July 31, 2026

<h4>About Us</h4>Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:<ul><li>We serve faithfully by doing what's right with a joyful heart.</li><li>We never settle by constantly striving for better.</li><li>We are in it together by supporting one another and those we serve.</li><li>We make an impact by taking initiative and delivering exceptional experience.</li></ul><h4> </h4><h4>Benefits</h4>Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>Note: Benefits may vary based upon position type and/or level.<h4>Job Summary</h4>The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.<div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;">Location Requirement: This is a remote telephonic triage position; however, candidates must reside within a one-hour commuting distance of West Campus (5701 Airport Rd., Temple, TX) and be able to report onsite as needed for training, meetings, operational needs, or other business-related requirements</div><h4>Essential Functions of the Role</h4><ul><li>Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.</li><li>Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.</li><li>Accepts payments for physician/clinic services according to established guidelines.</li><li>Posts payments and enters charges into computer utilizing appropriate codes.</li><li>Generates daily payment reports and verifies cash drawer against report.</li><li>Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.</li><li>May be required to discuss financial arrangements with patients.</li><li>Receives and directs phone calls. Assists patients and other visitors.</li><li>Responds to routine inquiries concerning practice services, hours of operation, etc.</li><li>Ensures any patient complaints are handled appropriately.</li><li>Assists with medical records duties as requested.</li></ul><h4> </h4><h4>Key Success Factors</h4><ul><li>Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.</li><li>Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.</li><li>Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.</li><li>Ability to calm upset patients in a composed and professional demeanor.</li><li>Excellent data entry, numeric, typing and computer navigational skills, with attention to details.</li><li>Comfortable working in a fast paced, constantly changing and stressful environment.<meta content="text/html; charset=us-ascii" http-equiv="Content-Type"><style> a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } </style></li><li><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;">Ideal for candidates interested in growing their healthcare careers and gaining exposure to nurse triage operations.</div></li><li><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;"><meta content="text/html; charset=us-ascii" http-equiv="Content-Type"><style> a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } </style></div><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;">Utilize critical thinking skills to assess caller needs and route calls appropriately.</div></li><li><meta content="text/html; charset=us-ascii" http-equiv="Content-Type"><style> a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } </style><div style="font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;">Support a high-volume call environment that receives approximately 16,000 calls monthly.</div></li></ul><h4> </h4><h4>Belonging Statement</h4>We believe that all people should feel welcomed, valued and supported.QUALIFICATIONS<ul><li>EDUCATION - H.S. Diploma/GED Equivalent</li><li>EXPERIENCE - Less than 1 Year of Experience</li></ul>

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