Patient Onboarding Associate – Call Center, Part Time

Job Description:

  • Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
  • Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
  • Accurately collect and document patient demographics, medical history, insurance, and appointment information.
  • Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
  • Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
  • Adapt to changing processes, technology, and business priorities.
  • Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
  • Maintain a distraction-free home workspace with reliable high-speed internet.
  • Meet established quality, productivity, and performance expectations.

Requirements:

  • Office Admin experience, 1 year required
  • Demonstrates a high level of customer service and interpersonal communication skills
  • Call/Contact center or other high call volume experience, 1 year preferred
  • Proficient with Google Suite
  • Highly detail-oriented
  • Ability to multi-task in a fast-paced work environment
  • High School Diploma or equivalent
  • Must be able to work in the US without restriction
  • ***Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.***
  • ***Please Note:***
  • *** While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.***
  • ***We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.***
  • ***To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.***

Benefits:

  • Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
  • A fun collaborative and supportive work environment with a fast-growing, innovative company.
  • Realistic growth opportunities
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