[Hiring] Digital Workflow Agent @Aspen Dental

Role Description

Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to:

  • Proper operation of the scanner
  • Capturing of high-quality digital impressions through established processes
  • Adherence to standardized digital workflows

Salary: $27 - $30 / hour depending on experience

Responsibilities

  • Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software.
  • Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed.
  • Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices.
  • Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed.
  • Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem.

Qualifications

  • High school graduate or equivalent
  • 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services.
  • Familiarity with dental, medical, or manufacturing environments.
  • Experience in 3Shape Scanner technology & Scan/Design workflows required.
  • SprintRay Digital Ecosystem Experience preferred, but not required.
  • Must be comfortable assisting and/or training Field Team Members in a virtual environment.
  • Experience in a Help Desk or Ticket Management System preferred, but not required.
  • Excellent verbal and written communication skills.
  • Ability to multi-task.
  • Strong problem-solving skills and a commitment to driving resolution and improvement.
  • Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships.
  • The ability to conduct up to 25% travel. 2-3 weeks travel for training is required.

Requirements

  • The information contained in this job description is intended to describe the most important aspects of the position.
  • It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.
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