Forward Deployed Engineer, Client Growth & Success

<h3><strong>Forward Deployed Engineer, Client Growth & Success</strong></h3><p><br></p><p><strong>Full-Time | Remote | Canada</strong></p><p>Walnut is a leading embedded insurance platform, trusted by partners like BMO, TELUS, Wealthsimple, Viva Finance, and Securian among others.</p><p>We're hiring a Forward Deployed Engineer to own growth across Walnut's live Partner portfolio — diagnosing performance, building the fix, and shipping it.</p><h4><strong>The Opportunity</strong></h4><p>You'll own a named book of the largest, most regulated Partner accounts in North America and carry an expansion number against them — and serve as on-call growth lead across the portfolio.</p><p>It's a hybrid seat: account leader, growth operator, and technical builder — often in the same week.</p><h4><strong>What You'll Own</strong></h4><h5><strong>Strategic Account Leadership</strong></h5><ul><li><p>Primary point of contact for a portfolio of named Partner accounts — executive relationship, joint roadmap, QBR cadence, and overall account health</p></li><li><p>Accountability for revenue projections, retention, product and revenue expansion, and Partner and end-user satisfaction</p></li><li><p>Account plans for each Key Growth Account, leveraging Walnut's Product, Engineering, and Implementation teams as needed</p></li></ul><h5><strong>Drive Revenue Growth & Expansion</strong></h5><ul><li><p>Carry an expansion number — NRR, expansion ARR, attachment rate, and conversion lift</p></li><li><p>Own commercial conversations end-to-end: discovery through close, across distribution, carrier, legal, and product stakeholders</p></li></ul><h5><strong>Lead Embedded Growth Across the Portfolio</strong></h5><ul><li><p>Serve as Walnut's internal authority on embedded program growth — the person account leads call when conversion stalls</p></li><li><p>Advise Partners on positioning, channel mix, lifecycle messaging, and in-product placement</p></li><li><p>Jump in and out of accounts outside your direct book to unlock performance</p></li></ul><h5><strong>Build, Test, and Ship Growth Interventions</strong></h5><ul><li><p>Own the build, test, and rollout end-to-end — write the code, ship the experiment, read the result, decide the next move</p></li><li><p>Run A/B and multivariate tests across enrollment flows, Partner surfaces, and in-product placements</p></li><li><p>Move fast: diagnose → hypothesize → prototype → test → ship or kill</p></li><li><p>Codify what works into reusable patterns and playbooks across the portfolio</p></li></ul><h5><strong>Technical Execution</strong></h5><ul><li><p>Write production-quality JS/TS, build Vue/React components, instrument funnels</p></li><li><p>Design UX changes to enrollment flows and conversion paths — prototype before the meeting</p></li><li><p>Debug webhooks, trace requests through Partner stacks, rewire integrations</p></li></ul><h5><strong>Data & Decisions</strong></h5><ul><li><p>Write SQL against the warehouse; comfortable in DB and BI tools</p></li><li><p>Script reconciliations, reports, and Partner performance benchmarks in Python or Node</p></li></ul><h5><strong>Operate as a Strategic Partner Internally</strong></h5><ul><li><p>Collaborate cross-functionally across Engineering, Product, Legal, and Compliance at Walnut and Partner companies</p></li><li><p>Bring structured Partner feedback to influence roadmap and product development</p></li><li><p>Build processes, templates, and standards as Walnut's account function scales</p></li></ul><h4><strong>How You'll Work</strong></h4><ul><li><p>Fully remote, Canada-based, with travel for Partner meetings and industry events</p></li><li><p>AI-native: use AI tools for your own productivity and build AI solutions to scale impact across the org</p></li></ul><h4><strong>What We're Looking For</strong></h4><h5><strong>Core Experience</strong></h5><ul><li><p>5+ years carrying a number in a quota-bearing AE, strategic account, or partner-led role at a SaaS, platform, or distribution business</p></li><li><p>Track record growing active enterprise accounts — you can name the partner, the outcome, and what you did</p></li><li><p>Experience selling into lenders, financial institutions, fintechs, telecoms, or platform retailers</p></li><li><p>Engineering background</p></li><li><p>Engineer-level fluency with the modern web stack</p></li><li><p>Partner management experience with enterprise-scale, regulated organizations — navigating procurement, compliance, and security review</p></li></ul><h5><strong>Key Strengths</strong></h5><ul><li><p>Diagnostic mindset — walks into any live Partner program, quickly defines the ceiling and fastest path to it</p></li><li><p>Bias to ship — builds the test, not the spec; measures everything; ships multiple times per sprint</p></li><li><p>Commercial and ownership-driven — thinks like a GM of their account portfolio</p></li><li><p>Executive presence — comfortable with a CRO or CMO one moment, a VP Engineering the next</p></li><li><p>Strong design taste — can design or direct better enrollment flows and landing pages, and ideally build them</p></li><li><p>Data-driven and disciplined across forecasting, pipeline, and growth measurement</p></li><li><p>AI-native operator across sales, growth, and engineering workflows</p></li></ul><h5><strong>Nice to Have</strong></h5><ul><li><p>Embedded insurance, embedded lending, or embedded financial products experience</p></li><li><p>Existing network in US or Canadian lending, fintech, telecom, or financial services</p></li><li><p>Marketing automation or CDP fluency (<a target="_blank" rel="noopener noreferrer nofollow" href="http://Customer.io">Customer.io</a>, Iterable, Braze, HubSpot)</p></li><li><p>Familiarity with our stack: Node.js/TypeScript, Vue 3, AWS, Terraform, CircleCI</p></li><li><p>Startup, founder, zero-to-one, or solo-builder experience</p></li></ul><h4><strong>Why Join Walnut</strong></h4><ul><li><p>Own the growth and performance of Walnut's most important Partner accounts</p></li><li><p>Operate as a hybrid sales, growth, and technical leader with real autonomy</p></li><li><p>Competitive compensation with meaningful upside tied to performance and equity</p></li></ul><p><br></p>