Credit Manager

Summary / Objective

At Bestway our Credit Managers play a pivotal role in ourvision to enhance the customers rent to own experience. We expect our CreditManagers to be customer centric individuals that help our customers achieveproduct ownership through on time renewals.

Essential Functions

  • Greeting customers as they enter the store.

  • Be a Bestway brand ambassador who affects andpromotes Bestway's commitment to have the best products at the best pricesdelivered by the best people in the business.

  • Support all efforts to improve revenue andprofit growth.

  • Achieve credit standards by using the "4 KeyPrinciples of Customer Interaction", Bestway's Policy and Procedures whileabiding by State and Federal laws.

  • Must bring energy and enthusiasm to exceedcustomer service expectations.

  • Be proficient at the Credit and Sales Minutes.

  • Build great customer relationships by utilizingcommunication and service skills to ensure customer retention and enhance thecustomer's experience during all customer interactions.

  • Establish professional communication and problemsolving skills with customers and co-workers.

  • Use logistics to manage Sales Representatives tothe most efficient manner on deliveries, returns, service calls, and fieldcollections.

  • Be responsible for maintaining, organizing,protecting, and storing products in stock room area and possess the ability tolead Sales Representatives to assist you.

  • As a brand ambassador always represent yourselfand your company in a professional manner.

  • Have the ability to learn, develop, and teachthe skill to assemble products as well as do minor touch ups, repairs, andrefurbishment to ensure all products are rent ready within 48 hours.

  • Must be competent at explaining the rentalagreement and 7 Steps to Renewals.

  • Must ensure maintenance and upkeep for vehicles.

  • Complete all other tasks assigned at thediscretion of management.

Competencies

  • Have the opportunity to advance to Store andDistrict Manager positions.

  • Be able to explain the rental agreement and havea thorough understanding of how it works.

  • Develop collection skills to help grow ourcustomer base by learning to utilize the "4 Key Principles of CustomerInteraction."

  • Successfully lead staff and daily operations ofthe store in the absence of the manager.

  • Engage in continuous self-development.

Position Type /Expected Hours of Work

This is a full-time position. Days and hours of work are Monday throughSaturday

8:00 a.m. to 6 p.m. and will require additional hours asneeded.

The Credit Manager Position is required to embrace andrepresent the Bestway's Bring It Values!

  • Caring

  • Integrity

  • Servant Leadership

  • Ownership

  • Fun

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