Contracts Manager

Job Description:

  • Review, draft, redline, negotiate, and manage a broad range of commercial agreements, including SaaS agreements, customer contracts, vendor agreements, NDAs, order forms, amendments, and partnership agreements.
  • Coordinate incoming contract requests to ensure timely review, prioritization, negotiation, approval, and execution.
  • Negotiate contractual terms directly with customers, vendors, and partners through written communications and live negotiations.
  • Partner closely with Sales, Legal, Finance, Security, Product, and Operations teams to facilitate efficient contract execution while managing legal and business risk.
  • Utilize contract lifecycle management (CLM) systems to track, manage, and organize contracts and related workflows.
  • Develop, maintain, revise, and apply contract playbooks, fallback language, templates, negotiation guidance, and internal process documentation.
  • Help ensure consistency in contract language, negotiation positions, approval processes, and contracting workflows.
  • Identify and escalate legal, operational, financial, and compliance risks as appropriate.
  • Assist with contracting metrics, reporting, training, and internal stakeholder guidance regarding contracting standards and processes.
  • Potentially supervise, mentor, and help coordinate the work of additional contracts team members.

Requirements:

  • 5+ years of experience negotiating commercial contracts, preferably in a SaaS, technology, telecommunications, or software environment.
  • Strong experience reviewing and negotiating SaaS agreements and related commercial technology contracts.
  • Experience using CLM systems; Salesforce experience strongly preferred.
  • Excellent drafting, redlining, editing, negotiation, and written communication skills.
  • Strong attention to detail, organizational skills, and ability to manage multiple competing priorities in a fast-paced environment.
  • Strong business judgment and practical approach to contract negotiation and risk management.
  • Comfortable interacting directly with Sales teams and participating in customer-facing negotiations.
  • Ability to work independently while also collaborating effectively across departments.
  • Experience developing, revising, maintaining, and utilizing contract playbooks, fallback positions, and standardized negotiation guidance.
  • Proficiency with Microsoft Office Suite and standard business applications.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
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