Clinical Care Specialist

<table style="height: 17px; width: 100%; border-collapse: collapse; background-color: #4373BA" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"> <div class="job-header"> <h1 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt;="" color:="" #ffffff"="">DEPARTMENT OF CHILD SAFETY</span></h1> <h2 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><em><span style="font-size: 12pt; color: #FFFFFF">The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.</span></em></span></h2> </div> </td> </tr> </tbody> </table> <h3 dir="ltr" style="text-align: center"><span style="font-size: 24pt; font-family: " times="" new="" roman",="" times,="" serif"=""><strong>Clinical Care Specialist</strong></span></h3> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Location:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px"><span style="font-family: " times="" new="" roman",="" times,="" serif"="">COMPREHENSIVE HEALTH PLAN<br><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">3003 N Central Ave Phoenix, AZ 85012</span></span></span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Posting Details:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Salary: $24.8232 HRLY/$51,632.26 Salary <br></span></h4> <h4 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Grade: 19<br></span></h4> <h4 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Closing Date: June 26, 2026</span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Summary:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The Resource Liaison provides initial care management and coordination to caregivers of children and youth in out-of-home care statewide upon enrollment to the Arizona Department of Child Safety Comprehensive Health Plan (DCS CHP – formerly known as Comprehensive Medical and Dental Program). </span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Duties:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <ul> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Serves as primary health care liaison to foster caregivers and health care providers through outreach upon a child’s entry into DCS CHP enrollment providing education on health care delivery system, and services. Education may include but not limited to explanation of benefits, expectations of timely and appropriate scheduling of appointments visits for well child, dental and mental/behavioral health, and informational resources. Promotes and subject matter expert on Medicaid's Early and Periodic Screening, Diagnostic and Treatment (EPSDT) benefit available to assist with navigating the health care system. <br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Establishes relationships and partners with DCS field staff, DCS CHP staff, medical/behavioral health professionals, caregivers (kinship, foster parents, congregate care staff, etc.), clinic/hospital/specialty care providers and community resources to promote timely access to appropriate health services for the DCS CHP members. <br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Provides care coordination through use of technological portals, DCS' Guardian and Mercy Care's FamilyConnect, and access to shared care planning documents. Dictates and writes case notes, histories and narratives for use by DCS CHP clinical staff and DCS Specialists. <br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Participates on teams to identify and address systemic issues using the DCS Management System; participates with policy/procedure development and technical assistance tools. This position records, tracks and reports data related to care management/coordination including referrals made to community based resources including family/peer to peer support agencies/organizations.<br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Provides customer service regarding general medical, dental and behavioral health inquiries. <br></span></li> <li style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Other duties as assigned as related to the position.</span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge, Skills & Abilities (KSAs):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge of:<br></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Familiarity with AHCCCS subcontractor standards, practices and compliance obligations<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Understanding of pediatric medical terminology<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Coordination of pediatric health care services<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Clinical standards of care and quality of care<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Understand Medicaid and Early Period Screening and Diagnostic Treatment (EPSDT) federal requirements <br></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Skills in:<br></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Excellent oral and written communication (in English).<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Logical, critical-thinking and problem-solving. <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Excellent time management skills<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Intermediate use of computer software (example Microsoft Office Products including Excel)<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Excellent interpersonal skills<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Collaborative and team-oriented<br></span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Ability to:<br></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Cultivate strong relationships with DCS CHP stakeholders and DCS staff in the field to facilitate meaningful two-way communication and education <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Accurately document and account for information and impressions<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Navigate the DCS Guardian system <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Understand importance of and respect for the confidentiality of member information<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Deal effectively with rapidly changing priorities and follow through on responsibilities </span></li> </ul> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Selective Preference(s):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The ideal candidate will have extensive customer service experience including but not limited to formal training and/or certification in medical and/or dental coding and terminology.</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Pre-Employment Requirements:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Must be able to secure and maintain clearance from DCS Central Registry.</span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><span>If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: <a href="https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf" target="_blank" rel="noopener noreferrer">Driver’s License Requirements.</a></span><br></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4; height: 17px" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Benefits:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The State of Arizona provides an excellent comprehensive benefits package including:<br></span></p> <ul> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Affordable medical, dental, life, and short-term disability insurance plans<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Top-ranked retirement and long-term disability plans <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">10 paid holidays per year<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Vacation time accrued at 4:00 hours bi-weekly for the first 3 years<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Sick time accrued at 3:42 hours bi-weekly <br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Deferred compensation plan<br></span></li> <li><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Wellness plans</span></li> </ul> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.</span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Learn more about the Paid Parental Leave program <a title="Paid Parental Leave Pilot Program" href="https://hr.az.gov/about/resources/family-leave-expansion" target="_blank" rel="noopener noreferrer">here</a>. For a complete list of benefits provided by <span>The State of Arizona, please visit our <a href="https://benefitoptions.az.gov/jobseekers" target="_blank" rel="noopener noreferrer">benefits page</a></span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Retirement:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Contact Us:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.</span></p> </div>