Business Analyst – ServiceNow, High Level Clearance

Job Description:

  • Facilitate requirements elicitation and refinement sessions with business and technical stakeholders
  • Document business needs as user stories, acceptance criteria, process flows, business rules, and supporting requirements documentation
  • Analyze current-state workflows and identify opportunities for automation, simplification, and service improvement
  • Support ServiceNow configuration and enhancement efforts by documenting and clarifying business rules, approvals, workflow logic, and expected outcomes
  • Partner with developers and testers to clarify requirements, support test case development, and assist during user acceptance testing
  • Maintain backlog items and supporting documentation in Agile tracking tools
  • Assist with stakeholder coordination, release planning, validation, and readiness activities
  • Support reporting, metrics, and process documentation as needed
  • Communicate requirements, decisions, open questions, and status updates across delivery, operations, and customer teams
  • Identify requirement gaps, dependencies, and risks, and escalate issues requiring resolution

Requirements:

  • Bachelor's degree in business, information systems, computer science, public administration, or a related field
  • 3+ years of experience as a Business Analyst supporting software, workflow, or enterprise system efforts
  • 3+ years of experience working in an Agile environment such as Scrum or Kanban
  • 3+ years of experience gathering, analyzing, and documenting requirements
  • 1+ years of experience supporting ServiceNow or a comparable enterprise workflow platform
  • Ability to write clear user stories, acceptance criteria, process flows, and supporting requirements documentation
  • Experience collaborating with product owners, developers, testers, technical leads, and business stakeholders
  • Experience using Agile collaboration tools such as ServiceNow Agile Development, Jira and Confluence, or similar tools
  • Must be a U.S. citizen and possess an active Secret clearance due to federal contracting requirements

Benefits:

  • Reasonable Accommodations are available
  • Health insurance
  • Flexible working hours
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